Terms & Conditions

Terms and Conditions for Dinopix Pty Ltd Digital Services

1. Introduction Welcome to Dinopix Pty Ltd. As a digital services agency registered in Australia (ABN 19 616 742 351) since 2017, we specialize in executing digital strategies for our clients. Engaging with our services signifies your agreement to these terms and conditions.

2. Service Provision Dinopix Pty Ltd offers a variety of digital execution services packaged to meet distinct levels of need. Our unique points system quantifies tasks, ensuring transparent and efficient project management.

3. Account Registration and Use a. Registration may be required to access specific services, necessitating accurate, complete, and up-to-date information. b. You are responsible for safeguarding your account details and for all activities under your account. c. Dinopix Pty Ltd may suspend or terminate accounts, withdraw content, or cancel services at its sole discretion for any breach of these terms.

4. Points-Based Service Model a. Services are quantified in points to reflect task complexity and resource requirements, facilitating straightforward execution planning. b. Points are allocated according to task specifications within selected packages, each designed to flexibly support your digital strategy execution.

5. Payments, Refunds, and Cancellations a. Billing is structured around the chosen package, with clear terms set for billing cycles and accepted payment methods. b. Dinopix Pty Ltd processes payments through third-party gateways, PayPal and Stripe, without storing credit card details, ensuring your financial information’s security. c. Refunds for unused points within an active package are calculated minus the value of points used, based on our refund policy. Refunds are subject to the terms of the Free Package and other specific conditions outlined herein. d. Clients can cancel their subscription directly through their dashboard by discontinuing their recurring subscription package. Cancellation requests take effect at the end of the current billing period.

6. Free Package Terms a. Exclusive to new clients, the Free Package offers an introductory insight into our services, providing 1 point (equivalent to 1 hour of service) for any task within that scope. b. Valid for 30 days from account activation, it’s a non-refundable, one-time trial designed to demonstrate our commitment to service excellence.

7. Intellectual Property Rights a. Outputs produced under our services become the client’s property, with Dinopix Pty Ltd retaining the right to utilise acquired knowledge in non-disclosing capacities. b. This policy ensures the protection of clients’ proprietary information while fostering continuous improvement of our services.

8. Liability and Indemnification a. Our liability for claims related to provided services is limited to the fees paid by the client, adhering to Australian legal standards. b. Clients agree to indemnify Dinopix Pty Ltd against any claims arising from their misuse of our services.

9. Amendments to Terms and Conditions We reserve the right to modify these terms, with changes effective upon posting on our website or communicated directly to clients.

10. Governing Law and Dispute Resolution Governed by Australian laws, disputes will be resolved through arbitration, ensuring a fair and expedient resolution.

11. Contact Information For questions or concerns about these terms, please contact us using the details on our website.